Thick Spores 30-Day Product Guarantee:
At Thick Spores, we are committed to delivering high-quality products. If you encounter any issues, please refer to the guidelines below for our warranty terms.
Please Note: Our products are not intended for human consumption.
Spores and Liquid Culture Warranty Terms:
1. Damages During Shipping:
If your order is damaged due to carrier mishandling, please contact us within 24 hours of delivery with photos of all packaging and damaged items.
- We will dispatch a replacement order free of charge on the next business day, provided you follow the above instructions.
- We cannot offer refunds for packages damaged during transit. However, we will file a claim with the carrier's insurance and send a replacement order.
2. Contamination:
- Our production utilizes a professional-grade laminar flow HEPA flowhood with a 12" thick filter, filtering to 0.02 microns. Therefore, contamination is highly unlikely to originate from our end.
- To claim contamination, test the spores or liquid culture on agar and provide photographs showing our company name and the date. Also include pictures and descriptions of your equipment, again with our company name in the picture for verification puposes
- We do not cover contaminated grain or third-party grow kits. Our warranty does not extend to customer errors in substrate preparation or third-party vendor issues.
3. Viability:
- All batches are tested for viability prior to dispatch.
- Non-viability is often due to mishandling post-delivery. Please bring your orders inside within 10 minutes of delivery.
- If you cannot be home for delivery, arrange for an indoor PO BOX or similar for safe delivery.
- Do not store your items in the refrigerator. It can become too cold. Room temperature is optimal.
- Thick Spores is not liable for customer negligence.
- For extreme climates, consider our next day air shipping option.
- If carrier mishandling (e.g., delays or lost orders) results in viability issues, we may replace the order at our discretion and a fee may be required.
Before Leaving a Review:
- If you experience any issues, please contact us before leaving a review.
- Leaving a review that is less than 5 stars without following our policy or contacting us will result in the refusal of future purchases.
- We strive for your satisfaction and will do our best to resolve any issues.
Thank you for choosing Thick Spores! ??
